1. Raise a complaint
Email info@eversafefintech.com, call +91 73853 18051 or whatsapp us. Please share your name, mobile number, the service involved (IT, mutual funds or loans) and what went wrong.
2. Our timelines
- Acknowledgement: within 2 working days.
- Resolution: within 15 working days [EDIT: confirm timeline]. If it needs more time, we'll tell you why and when.
3. Grievance Officer
If you're not satisfied with our first response, write to our Grievance Officer:
[NAME] [EDIT: add name] · info@eversafefintech.com · +91 73853 18051
Near Post Office Chandai, Block Chakghat, Chandai, Teonthar, Rewa, Madhya Pradesh — 486226, India
4. Escalation — mutual funds
You can also contact the fund house's investor service team directly. If still unresolved, you may lodge a complaint on SEBI's SCORES portal at scores.sebi.gov.in, and thereafter use SEBI's online dispute resolution (SMART ODR) portal at smartodr.in.
5. Escalation — loans
Complaints about the loan itself (rate, fees, recovery, disbursal) should go to the lender's grievance redressal officer, listed in your KFS and on the lender's website. If the lender does not resolve it within 30 days, you can complain to the RBI Ombudsman through the RBI's Complaint Management System at cms.rbi.org.in.
6. Personal data complaints
For concerns about your personal data, contact our Grievance Officer first. If unresolved, you may approach the Data Protection Board of India under the DPDP Act, 2023. See our privacy policy.